Product Returns

Right of withdrawal from distance contracts under Law 2251/1994 (as amended by J.Y.A. Z1-891/2013) In the event of a product being sold online or by visiting the store or otherwise (remotely by telephone), the Customer has the right to cancel the order within 24 hours before the product leaves the company. This period is usually called the waiting period or withdrawal period. The Customer is not required to justify his decision. The Customer may return the products he has purchased from the online store because he simply changed his mind, within fourteen (14) days of receiving them. The Customer may deliver the products directly to our store or send them to us at his own expense. In any case for online orders, the Customer may, before returning the products, contact the company’s Customer Service department, either by telephone or by sending an e-mail. In particular, the Customer has the above right to return a product purchased from the online store without stating the reasons, under the following terms and conditions.

Terms and conditions

• Within a period of fourteen (14) calendar days from delivery (when it comes to products) or receipt (when the Customer has selected “collection from the store”).
• This withdrawal is unwarranted and the Customer must return the product in exactly the same excellent condition as received. In particular, the returned product must be unused, in excellent condition (“as new”), exactly as before its sale, in its complete original packaging (box, nylon, foam, etc.) which must not have any tears or damage/alterations) and with all the contents of the original packaging (instructions for use, characteristics and guarantees, connection cables, installation software, etc.). Furthermore, in order for the return of the product to be accepted, the original purchase document (retail receipt, invoice) must be presented by the person who originally purchased the product and whose details are reflected in the purchase document.
• The return of the item is accepted only if the Customer has previously paid any amount charged by the company for sending the product to him and the shipping costs for its return.

The declaration of withdrawal is exercised in writing by completing the relevant form and sending it

• either to the company’s postal address
• or by fax
• or to our email address or electronically via the relevant link and the company is obliged to confirm in writing the receipt of the declaration of withdrawal upon receipt.
The Customer is obliged to return the products as soon as possible from the day on which he notified the withdrawal to our store. Following the declaration of withdrawal, the company is obliged to refund to the Customer within seven (7) days at the latest the price received at a bank of his preference. In the case of charging the Customer via credit card, the company, if it has received the price from the Bank, will be obliged to inform the Bank of the cancellation of the transaction and the Bank will proceed with any prescribed action.

The company, after this information, bears no responsibility for the time and manner of execution of the reversal, which is regulated by the contract drawn up between the issuing bank and the Customer.
In the event that the Customer had chosen the option “pick up from the store”, the refund of the money to him will be made within 7 days at the latest of the price received at the bank of his preference.
For products purchased with a consumer loan, a refund is not possible due to the inability to cancel the consumer loan, the Customer is exclusively entitled to receive a credit note of equal value for the purchase of other product(s).

The refund of the price due to withdrawal to the Customer will be made no later than fourteen (14) working days from the time the company received proven knowledge of his withdrawal at the bank of his preference.

1. Delivery costs are not refunded only if the Customer had chosen a delivery method other than the cheapest standard delivery method offered by the company. 2. The Customer is responsible for compensating the company if he made use other than that necessary to establish the nature, characteristics and functioning of the goods in the period up to the declaration of withdrawal, and the company is entitled to agree with the Customer on its compensation even by mutual offsetting.
3. A product that was sold with an additional gift (e.g. free memory, etc.) must be returned together with the additional gift, otherwise the value of the gift will be deducted from the refunded amount.

Exceptions to the Right of Withdrawal

The right of withdrawal under article 4 § 10 of Law 2251/1994 does not apply:
1. In cases where the price of the products has been paid in our physical store and, in addition, the products have been received from our physical store, as the sale is not considered to have been made at a distance.
2. Products which are not suitable for return, for health protection reasons or for hygiene reasons, and which have been unsealed after delivery, such as personal care items.
3. Products which have been used, e.g. have been personalized by registering the device.
4. Built-To-Order products.